ph91 Terms & Conditions

1 Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player," "you," "your") and ph91 ("the Platform," "we," "us," "our"), governing your access to and use of the ph91 website located at https://ph91.asia and all associated gaming services, features, content, and promotional programs offered thereunder (collectively, the "Services").

By registering an account on ph91, accessing any part of the platform, depositing funds, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree to any part of these Terms, you must immediately cease using the ph91 platform.

2 Eligibility Requirements

To use the ph91 platform for real-money gaming, you must meet all of the following eligibility criteria at all times:

1. You must be at least 21 years of age. This age requirement is imposed in accordance with Philippine gaming regulations governing real-money online wagering. Persons under 21 years of age are strictly prohibited from participating in real-money games on ph91.
2. You must be a natural person (not a corporation, trust, partnership, or other legal entity).
3. You must not be a resident of any jurisdiction in which online gaming is prohibited by applicable law.
4. You must not be an employee, officer, director, or immediate family member of any employee of ph91 or any of its affiliated companies, game providers, or software licensors.
5. You must not have been previously excluded, self-excluded, or suspended from the ph91 platform or any associated gaming service.
6. You must have full legal capacity to enter into a binding contract under the laws of the Republic of the Philippines.

ph91 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification may result in suspension of account access and withholding of withdrawals pending completion of the verification process.

3 Account Registration

3.1 Account Creation

To access real-money gaming services on ph91, you must register a personal account. Registration requires you to provide accurate, current, and complete information, including your full legal name, date of birth, Philippine mobile number or email address, and any other information requested during the registration process. You are solely responsible for the accuracy of all information provided.

3.2 One Account Policy

Each individual may maintain only one (1) ph91 account. Opening multiple accounts, whether under the same or different names, email addresses, or mobile numbers, is strictly prohibited. ph91 uses device fingerprinting, IP analysis, and payment method verification to detect duplicate accounts. All accounts found to be in violation of this policy will be suspended, and balances across all accounts will be subject to forfeiture.

3.3 KYC Verification

ph91 is required to conduct Know Your Customer (KYC) identity verification prior to processing your first withdrawal. Accepted Philippine government-issued identification documents include: the Philippine Identification System (PhilSys) ID, UMID, Driver's License, Passport, and PRC License. Proof of address may also be required. KYC verification is a one-time process; once completed, no further documentation is required for routine transactions.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your ph91 login credentials. ph91 will never request your password through any channel. Any activity conducted through your account prior to reporting unauthorized access is your responsibility. If you suspect unauthorized access to your account, you must notify ph91 immediately at [email protected].

4 Deposits and Payments

ph91 accepts deposits in Philippine Peso (PHP / ₱) via the following methods: GCash, PayMaya, BPI Online Banking, BDO Online Banking, Metrobank Online, and supported cryptocurrency wallets. The minimum deposit amount is ₱100 for GCash and PayMaya. Bank transfer minimums may vary.

Deposits via GCash and PayMaya are processed in real time and credited to your ph91 wallet within 60 seconds under normal operating conditions. ph91 does not charge fees for deposits; however, your payment provider may apply transaction fees independently.

Source of Funds: By making a deposit, you represent and warrant that the funds are legitimately yours, sourced from lawful activity, and that you are not using ph91 for any money laundering, fraud, or financial crime purpose. ph91 cooperates fully with anti-money laundering (AML) regulations applicable in the Philippines.

ph91 reserves the right to request source of funds documentation for deposits that trigger reporting thresholds or appear unusual relative to your account history. Failure to provide satisfactory documentation may result in suspension of withdrawal privileges pending investigation.

5 Withdrawals

Withdrawal requests are processed to the same payment method used for the corresponding deposit where technically feasible. Withdrawals to GCash and PayMaya are processed within 30 minutes of approval under normal operating conditions. Bank transfer withdrawals are processed within one to three (1–3) business days.

The minimum withdrawal amount is ₱500. ph91 reserves the right to impose maximum daily withdrawal limits and to conduct enhanced verification for withdrawal requests above certain thresholds. In all cases, KYC verification must be completed before any withdrawal is approved.

Bonus Funds: Bonus balances are subject to applicable wagering requirements before they may be withdrawn. The specific wagering requirements for each bonus are communicated at the time the bonus is offered. Real-money funds credited from deposits are not subject to withdrawal restrictions beyond standard KYC and security checks.

6 Bonuses and Promotions

ph91 may offer bonuses, free spins, cashback, and other promotional incentives from time to time. Each promotion is governed by its own specific terms, including wagering requirements, eligible games, validity period, and maximum withdrawal limits, which will be communicated when the promotion is offered.

The following general rules apply to all bonuses offered on ph91:

• A player may not hold more than one (1) welcome bonus simultaneously.
• Bonus funds must be wagered the specified number of times before associated winnings may be withdrawn.
• ph91 reserves the right to withdraw a bonus offer at any time prior to it being claimed.
• Bonuses are non-transferable and may not be exchanged for cash outside of wagering.
• Any attempt to abuse, exploit, or circumvent bonus terms — including but not limited to creating multiple accounts to claim a bonus multiple times, or using low-risk wagering strategies to extract bonus value — constitutes bonus abuse and will result in forfeiture of the bonus and associated winnings, and may result in account suspension.

ph91 reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice. ph91's decision on all bonus-related matters is final.

7 Gaming Rules and Fair Play

All games available on ph91 operate according to the specific rules of each game type and the rules of the relevant game provider. By playing any game on ph91, you agree to the game rules as presented at the point of play. In the event of a discrepancy between on-screen display and server data, the server data shall prevail.

All random outcomes on ph91 — including slot reels, card distributions, roulette wheels, and dice results — are determined by certified Random Number Generator (RNG) technology that has been independently tested and certified for fairness. ph91 does not manipulate, control, or interfere with RNG outcomes.

Technical Malfunctions: In the event of a technical malfunction, disconnection, or system error during a game round, ph91's server logs are the authoritative record of the game state. Bets that cannot be completed due to a technical fault will be refunded to your account wallet. ph91 is not liable for losses resulting from a player's own internet connection issues or device failures.

8 Responsible Gaming

ph91 is committed to promoting responsible gaming. We provide the following tools to all registered players from their account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit limits. Limit decreases are effective immediately; limit increases require a 48-hour waiting period.
• Session Time Reminders: Configure alerts that notify you when you have been logged in for a specified duration.
• Loss Limits: Set maximum loss thresholds per session, day, week, or month.
• Self-Exclusion: Request a temporary (30-day, 90-day) or permanent self-exclusion. During exclusion, login to your account is blocked. Permanent exclusion is irrevocable.
• Reality Checks: Periodic pop-up reminders during play that display your session duration and net result.

If you believe gaming is negatively affecting your financial or personal wellbeing, we encourage you to make use of these tools immediately or contact our support team at [email protected]. For external support resources, please visit our Responsible Gaming page.

9 Prohibited Conduct

The following conduct is strictly prohibited on the ph91 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and, where applicable, referral to relevant Philippine authorities:

• Registering an account if you are under 21 years of age or if you are ineligible under any other provision of these Terms.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Opening or operating more than one ph91 account.
• Using automated software, bots, scripts, algorithms, or artificial intelligence tools to interact with any game or platform feature.
• Engaging in collusion with other players to gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or errors to gain an advantage. Any winnings derived from exploiting a known or unknown bug are not payable.
• Engaging in money laundering, fraud, or any financial crime using the ph91 platform.
• Charging back any deposit transaction after using the deposited funds to place wagers.
• Threatening, harassing, or abusing ph91 staff or other players.
• Attempting to access the accounts of other players or any part of the ph91 infrastructure without authorization.

10 Intellectual Property

All content on the ph91 platform — including but not limited to the ph91 name, logo, brand identity, website design, software, game interfaces, text, graphics, and promotional materials — is owned by or licensed to ph91 and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the ph91 platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This license does not permit you to copy, reproduce, distribute, modify, display, transmit, or otherwise exploit any platform content without prior written consent from ph91.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, ph91, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to: loss of winnings, loss of data, loss of opportunity, loss of goodwill, or service interruptions.

ph91's total cumulative liability to you for any claim arising from or relating to these Terms or the Services shall not exceed the total net deposits made by you to your ph91 account in the thirty (30) days preceding the date on which the claim arose.

ph91 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical upgrades, and circumstances beyond ph91's reasonable control may result in temporary service interruptions.

12 Account Suspension and Termination

ph91 reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within a reasonable period after being requested to do so.
• Suspected fraudulent, abusive, or criminal activity.
• Chargebacks initiated against deposits made to ph91.
• Violation of any applicable law or regulation.
• At the player's own request for self-exclusion.

Upon termination for cause, ph91 may withhold any balance pending investigation. Where no breach is found after investigation, any remaining real-money balance (excluding bonus funds) will be returned to the player via their verified withdrawal method. Bonus balances are forfeited upon account termination for cause.

Players may close their account voluntarily at any time by contacting ph91 support. Any pending withdrawals at the time of voluntary closure will be processed to your verified payment method.

13 Privacy and Data Protection

ph91's collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ph91 collects personal data for purposes including account management, identity verification, fraud prevention, regulatory compliance, and the delivery of gaming services. ph91 does not sell your personal data to third parties. Data is shared with service providers only as necessary to deliver the ph91 service, and all such providers are bound by appropriate data protection agreements.

For full details on data handling, retention periods, and your data rights, please review the Privacy Policy.

14 Amendments to These Terms

ph91 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, ph91 will provide notice through one or more of the following channels: a notification on the platform homepage, an email to your registered address, or an SMS to your registered mobile number.

Your continued use of the ph91 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform and may request account closure as outlined in Section 12.

The most current version of these Terms is always available at https://ph91.asia/terms-conditions. The effective date at the top of this document reflects the date of the most recent revision.

15 Governing Law and Dispute Resolution

These Terms and all matters arising from or relating to your use of the ph91 platform are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

In the event of a dispute between you and ph91, the parties agree to first attempt to resolve the matter informally by contacting ph91 customer support at [email protected]. ph91 will endeavor to respond to all formal dispute submissions within ten (10) business days.

If a dispute cannot be resolved informally within thirty (30) days of the initial complaint, it shall be submitted to the exclusive jurisdiction of the appropriate courts located in the Philippines. You irrevocably submit to the personal jurisdiction of such courts for the resolution of any such disputes.

16 Contact Information

For any questions, concerns, or formal disputes regarding these Terms and Conditions, you may contact the ph91 support team through the following channel:

Email: [email protected]

ph91 aims to respond to all inquiries within twenty-four (24) hours during regular operating hours. For urgent security-related matters such as suspected unauthorized account access, please mark your message as urgent in the subject line for prioritized handling.