ph91 Frequently Asked Questions

ph91 accepts any valid Philippine government-issued ID for KYC: PhilSys ID, UMID, Driver's License, Passport, or PRC License. You may also be asked for proof of address such as a recent utility bill or bank statement. KYC is required before your first withdrawal and is a one-time process. Upload your documents through the Verification section in your account settings.

No. ph91 strictly enforces a one-account-per-person policy. Duplicate accounts are detected through device fingerprinting, IP monitoring, and payment method checks. If multiple accounts are found linked to the same individual, all accounts will be suspended and balances may be forfeited. If you accidentally created a duplicate, contact support at [email protected] immediately to resolve it.

On the ph91 Login page, click "Forgot Password" below the login form. Enter the mobile number or email address registered to your account and ph91 will send you a reset link or OTP. Follow the instructions to create a new password. If you no longer have access to your registered contact details, email [email protected] with your account username and a copy of your ID for manual verification.

You can request account closure at any time by emailing [email protected] with the subject line "Account Closure Request." Before closure, any pending withdrawals will be processed to your verified payment method. Bonus balances are forfeited upon voluntary closure. Note that if you are closing your account due to gambling concerns, ph91 recommends using the self-exclusion tool instead — it provides stronger protections.

Log in to your ph91 account and go to the Wallet section, then select Deposit and choose GCash as your payment method. Enter the amount you wish to deposit — the minimum is ₱100 — and you will be redirected to the GCash payment screen to authorize the transaction using your GCash PIN. Funds are credited to your ph91 wallet in under 60 seconds under normal conditions. ph91 does not charge deposit fees.

The minimum deposit on ph91 is ₱100 for GCash and PayMaya. Bank transfer deposits via BPI, BDO, and Metrobank have a minimum of ₱500. Cryptocurrency deposits have their own minimum depending on the coin. All amounts are in Philippine Peso (PHP). There is no maximum deposit limit for standard accounts, though large deposits may trigger enhanced verification as part of ph91's AML compliance procedures.

GCash withdrawals on ph91 are typically processed within 30 minutes of approval for verified accounts. During peak hours or if additional review is required, processing may take up to a few hours. Bank transfer withdrawals (BPI, BDO, Metrobank) are processed within one to three business days. All withdrawals require completed KYC verification. The minimum withdrawal amount is ₱500.

ph91 does not charge platform fees on standard withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees on the receiving end. Cryptocurrency withdrawals may be subject to network gas fees depending on the blockchain used. Check with your payment provider for their applicable fee schedule.

Withdrawals can be delayed for a few reasons: KYC verification is not yet complete, the withdrawal amount triggered an enhanced review, there is a bank or e-wallet processing delay outside ph91's control, or the request was submitted during a scheduled maintenance window. Check your email for any verification requests from ph91. If your withdrawal has been pending for more than 24 hours without communication, contact [email protected].

Generally, ph91 processes withdrawals to the same payment method used for the corresponding deposit. This is a standard anti-money-laundering safeguard. If your original payment method is no longer available (e.g., a closed GCash number), contact [email protected] with documentation to request an alternative withdrawal method. Each such request is reviewed individually and may require additional verification.

ph91 offers 500+ slot titles from leading providers including JILI, PG Soft, Pragmatic Play, and Spadegaming — all popular choices among Filipino players. Categories include classic 3-reel slots, video slots with bonus rounds, jackpot slots, and fishing games. JILI slots like Fortune Gems and Mega Ace are among the most played on ph91. You can start from ₱10 per spin on most titles.

ph91's live casino features 50+ tables with real dealers streaming in real time, 24 hours a day. Game options include baccarat, roulette, blackjack, dragon tiger, sic bo, and game show titles. Filipino-friendly baccarat tables with Tagalog-speaking dealers are available during peak hours. Live casino games are accessible on both desktop and mobile browsers with no app download required.

Yes. All random outcomes on ph91 — slot reels, card distributions, roulette results — are determined by independently tested and certified Random Number Generator (RNG) technology. Game providers on ph91 hold certifications from recognized testing laboratories. ph91 does not manipulate, interfere with, or alter RNG outcomes. In the event of a discrepancy between your screen display and ph91's server record, the server data is the authoritative result.

Yes. ph91 is fully optimized for mobile play through your phone's browser — no app download is needed. The platform works smoothly on Android and iOS devices using Chrome, Safari, or similar mobile browsers. All game categories including slots, live casino, bingo, and esports betting are accessible on mobile. For the best experience, use a stable WiFi or LTE connection when playing live casino games.

Yes. ph91's esports section covers major titles popular with Filipino gamers including Mobile Legends: Bang Bang (MLBB), League of Legends, Dota 2, CS2, and Valorant. You can bet on match winners, map scores, and tournament outcomes. Local and regional tournaments with Filipino teams are prominently featured. Esports betting markets on ph91 are available alongside traditional sports like PBA basketball, NBA, and UFC.

ph91 offers a welcome bonus for new registered players on their first deposit. The specific bonus amount, percentage, and eligible games are displayed on the Promotions page at the time of registration. Welcome bonuses are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. Always read the specific bonus terms before claiming, as requirements vary by promotion.

A wagering requirement (also called a rollover or playthrough) means you need to wager the bonus amount a specified number of times before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager a total of ₱10,000 across eligible games before the bonus balance converts to withdrawable cash. Specific wagering requirements are stated in each promotion's individual terms.

Yes. Most ph91 bonuses have a validity period — typically 7 to 30 days from the date they are credited to your account — within which the wagering requirements must be completed. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings are removed from your account. The specific validity period for each bonus is stated in its individual promotional terms.

Yes. If you prefer to play without bonuses, you can update your promotional preferences in Account Settings or contact ph91 support to opt out of marketing communications. Note that if you are using responsible gaming tools such as a deposit limit or cooling-off period, ph91's policy is that you will not receive promotional deposit incentive offers during those active periods.

ph91 operates as an online gaming platform serving Filipino players within the applicable Philippine regulatory context. The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary regulatory body overseeing online gaming operations in the Philippines. ph91 does not accept players from jurisdictions where online gaming is prohibited by law. By registering, you confirm that online gaming is lawful in your jurisdiction.

You must be at least 21 years old to register and play real-money games on ph91. This requirement is in accordance with Philippine gaming regulations. Age is collected at registration and verified through KYC identity documents before any withdrawal is approved. Accounts found to be held by persons under 21 are immediately suspended. Underage gambling is illegal under Philippine law.

Log in to your ph91 account, go to Account Settings, and select the Responsible Gaming tab. From there you can activate a self-exclusion for 30 days, 90 days, 6 months, 1 year, or permanently. Once confirmed, your account is locked immediately and cannot be reversed for the full period chosen. If you cannot access your account, email [email protected] with the subject "Self-Exclusion Request" and it will be processed without delay.

ph91 provides a full suite of responsible gaming tools accessible from Account Settings: deposit limits (daily, weekly, monthly), loss limits (per session or period), session time reminders, reality check pop-ups, cooling-off periods (24 hours to 6 weeks), and full self-exclusion. Decreasing a limit takes effect immediately; increasing one requires a 48-hour waiting period. These tools are available to all players at no cost and with no judgment.

The primary way to reach ph91 support is by email at [email protected]. For responsible gaming requests, self-exclusion, or account security matters, mark your email subject accordingly for prioritized handling. ph91 aims to respond to all inquiries within 24 hours during regular operating hours. ph91 support staff will never ask for your account password or GCash PIN through any communication channel.